Our Returns Policy
Our Hassle-Free Returns Policy Gives You Peace of Mind
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
We recommend all garments and footwear is tried on before tags are removed or any garments are put in the wash. Only once happy with the fit, should you do these things. We will not refund or exchange any product that have evidence of wear, have had tags removed or that has been washed.
To be eligible for a return, the product must be unused and in the same condition you received it. Products must also be in the original packaging with tags attached in original condition.
Further to this all footwear must be unmarked and without any signs of wear. This includes any leather stretch marks and even the slightest sign of wear or dirt on the soles. Any of these will result in rejection of return and returned to you, the customer.
Non-returnable items: Gift cards, Sunscreen, Headwear, Underwear, PPE products including drink bottles and hard hats. We may reject other items based on personal hygiene or COVID19 concerns.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refunds can only be issued to the original purchaser. If received as a gift please contact gift giver for return.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@workerswarehouse.com.au.
Warranty and Exchanges
We only replace items if they are defective, damaged or have an approved manufacturers fault.
We will exchange size only if product is in absolute new resalable condition, with original tags attached (never removed). Freight back and forth is at buyers cost, unless fault is ours.
Any comfort guarantees or warranty claims must have supplier/manufacturer approval confirmation, from us, before you return these products. We will do this promptly but can be delayed due to supplier/manufacturer delays. This process may take up to 72 business hours. Please email pictures of fault, prior to sending as to speed up this process.
If you need to claim warranty or comfort guarantee please send us photos of fault to our email shop@workerswarehouse.com.au and once approval is received send your item to: 1/68 Baylis Street, Wagga Wagga, NSW, 2650.
Shipping
To return your product, you should mail your product to: 1/68 Baylis Street, Wagga Wagga, NSW, 2650. Mark the box/bag with “Workers Warehouse Returns”
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Return shipping is the responsibility of the customer unless issue is deemed the fault of Workers Warehouse staff.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We are not responsible for delays such as border closures.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.